COVID-19 Updates

The safety and well-being of our patrons and staff are so important to us. We’re committed to taking necessary protocols to maintain a sanitized, socially distanced and safe environment for all. Our protocols will continue to be observed and updated as needed, based on new developments and changes to local, state and federal guidelines.

Hotel guest with mask speaking with front desk personnel behind plexiglass divider.

Sanitization Protocols 

It’s mandatory for all staff members to follow COVID-19 sanitizing protocols to ensure the safest experience for our patrons. The products we use are CDC approved and are effective against viruses. We’ve sanitize all high-traffic areas and high-contact surfaces on a daily basis. Visitors will also find contactless hand sanitizer dispensers throughout our facilities for their use.

A seated woman wearing a mask speaking to a man standing 6 feet away, also wearing a mask.

Social Distancing and Protective Gear 

We follow Pennsylvania’s guidelines of limited capacity and look at each event on a case-by-case basis — always ensuring appropriate social distancing follows the Health Department and CDC guidelines. All patrons must wear their own face covering upon entering any space and when social distancing can’t be maintained. Masks can be taken off only when eating or drinking. Forgot a mask? We’re happy to provide a spare one. If refusal to wear a mask occurs, with exception of a medical reason, you’ll be respectfully asked to leave.

Meeting attendees wearing masks walking 6 feet apart down a long hallway overlooking Lake Erie

Our Workforce

Our staff members are required to wear face coverings in all public places when social distancing can’t be maintained.

Additional COVID-19 Resources and Information

Return to Activity
Photos courtesy of VisitErie.
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